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All unlock codes and unlock confirmations are sent by email to the email address that the customer enters on the order form. Delivery times shown on our website are a guideline only. They are based on average delivery times for past orders. We will strive to beat these delivery times but sometimes delays do occur. In the event of a significant delay, there is no automatic right to cancellation. However, if you contact us, we will see if our supplier is willing to cancel the order. In general, order cancellations are not permitted once a payment has been made. The reason for this is that our costs are incurred by submitting your phone's details to the relevant unlock code database. The service provision commences as soon as the payment is made and since it is a personalised service based on the details of your specific phone, it can only be used for your device.

  • Delivery Times and Cancellation

    All unlock codes and unlock confirmations are sent by email to the email address that the customer enters on the order form. Delivery times shown on our website are a g...

    Delivery Times and Cancellation
  • Refunds

    If an unlock code is not found for a particular phone, a refund will be processed within 24 hours of us becoming aware that no code is available. All refunds can t...

    Refunds
  • Fraud Protection

    As a result of the many fraudulent orders we receive each day, it is imperative that we take all necessary measures to minimize credit card fraud. Therefore, we re...

    Fraud Protection

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